Seller Handbook

Sell well. Sell honestly.
Keep buyers coming back.

Rewoor works because sellers show up with clear photos, fair prices and honest descriptions. Follow these guidelines and your items will sell faster - and your buyers will trust you.

Upload clear, high-quality photos

Photos are the single biggest factor in whether your item sells. Buyers can't touch the item, so your pictures have to do the talking.

Shoot in bright, natural light - stand near a window during the day. Avoid dark rooms, harsh flash and heavy filters that hide the true colour.

Keep every photo sharp and in focus - blurry or pixelated images make buyers scroll past. Hold your phone steady or rest it on a surface.

Show the full item and close-ups - include the front, back, brand label, and tight shots of fabric, buttons and any wear.

Use a plain, tidy background - a clean wall, bed or floor keeps the focus on the item - not the clutter around it.

Photograph the real item - never use stock or catalogue images. Buyers must see the exact piece they will receive.

Add at least 3-4 photos - the more angles you show, the fewer questions you get and the faster you sell.

Use the right size and shape - portrait photos work best - aim for roughly a 3:4 ratio, around 1200x1600px. Each file can be up to 10MB (JPG, PNG or WEBP). We automatically compress and resize your uploads so they stay sharp and load fast.

Be honest about condition & flaws

Trust is everything on Rewoor. An honest listing means smooth handovers and no disputes at the door.

Pick the correct condition - New with tags, Like New, Good or Fair - choose truthfully, don't oversell.

Show and mention every flaw - stains, pilling, missing buttons, alterations or fading. A clear photo of a flaw prevents a refused delivery.

Describe fit and measurements - sizes vary by brand - add chest, waist or length in inches where you can.

State the real brand and material - never label a replica as an original. If you're unsure, say so.

Price fairly & transparently

A realistic price sells; an inflated one sits. Be straight with buyers about what they are paying and why.

Research similar listings - check what comparable pre-loved items sell for on Rewoor and price competitively.

Set an honest asking price - factor in the original price, age and condition. Buyers can tell when a price is padded.

No hidden charges - agree the item price and delivery clearly up front. Never surprise a buyer with extra fees at handover.

Handle offers politely - if you accept offers, respond to reasonable ones kindly - even a "no thanks" keeps things friendly.

Communicate politely & promptly

You represent Rewoor every time you chat with a buyer. A warm, professional tone turns browsers into repeat customers.

Reply quickly and courteously - aim to answer messages within a few hours. A fast, friendly reply often closes the sale.

Be respectful at all times - stay polite even if a buyer haggles hard or changes their mind. Never be rude or pushy.

Keep your commitments - if you agree a price, time or COD handover, honour it. Don't cancel last minute without notice.

Keep the conversation on Rewoor - use in-app chat so both sides have a clear record of what was agreed.

Deliver a smooth handover

The last step decides whether a buyer leaves happy and comes back.

Pack items clean and secure - wash or steam clothes and wrap them well so they arrive in the condition promised.

Meet safely for local pickups - choose a public place and confirm the time in advance.

Make the handover easy - confirm the address, phone number and amount before dispatch so there are no surprises.

Listings that break these guidelines - fake photos, misleading descriptions, hidden charges or abusive messages - may be removed and repeat offenders suspended. Thank you for keeping Rewoor a place people trust to wear it again.